USER
MANUAL
PART 1 / FRONT PANEL
/ B2B PORTAL
Version-1.0
SHRAVANI JOSHI
Quality
Analyst
Iween Software Solutions Pvt.Limited, Bangalore
Front Panel / User Manual /
template 12
Index:
Contents
1.What does
Iween’s Nextra B2B
portal front panel consists of ?.
4
2.How can
agent register in to the portal?.
4
3.How to Log
into the system?.
8
4.How to reset
password?.
8
5.How to do
one way flight search (Domestic,International) and book a
flight?.
9
5.1 How to do
a Round trip flight search(Domestic/International) and book a
flight?.
20
5.2 How to do
Domestic multi city flight search and book a flight?.
28
5.3 How to do
GDS multi city flight search and book a flight?.
32
6.How to
search and book a Hotel?.
37
7.How to
search for a Bus and do a booking?.
42
8.How to
search for a Holiday package?.
44
8.1 How to do
mobile/dth recharge ?.
46
9.How to view
Profile details?.
47
9.1 How to
change password from profile details page?.
48
9.2 How to
emulate a customer?.
48
9.3 How to
check the balance?.
49
9.4 How to top
up(add money)the account ?.
50
9.5 How to go
to admin panel?.
52
10.How to Manage cart?.
53
10.1 How to
see my booking list (View Ticket copy,Invoice, raise cancel
request, reschedule request)?
53
10.2 How to
view the pax calendar ?.
58
10.3 How to
view the ledger?.
59
10.4 How to
view commissions from front panel ?.
61
10.5 How to do
make payment ?.
61
10.6 How to
view the reports?.
63
10.7 How to
add staff ?.
64
10.8 How to
view staff ?.
64
10.9 How to
add agent mark up ?.
65
10.10 How to
check hold queues ?.
67
11.How to
raise a support/group request?.
68
Nextra B2B with its cutting edge technology empowers travel
agencies or travel companies for selling travel products online. It
is a complete end to end online travel technology solution for
travel agencies across geographies.
Product features - Front Panel:
❏
Flight
search
❏
Hotel
search
❏
Bus
search
❏
Holiday
search
❏
Manage
accounts
❏
View
profile
❏
Manage
support requests
❏
Sign
out of the system
Path:
http://agents.travels.com/indexpage.jsp
Step 1:
Click on Register
button , below the login credentials
Step 2:
Fill the Personal
details and company details
Step 3:
Check box the terms
and condition
Step 4:
Click on submit
button
Step 5:
click on the Ok
button in the pop up message
Step
6:click on
the ok button for the email sent pop up message
Step 6.1:
Check the mail in
the registered email id
Step 7:
login with
admin/agency staff credentials, profile tab click admin panel,
under user tab , there will be pending request, click on
that
Step 8:
click on the
process button
Step 9:
click on the
register button.
Step
9.1 : Go to
the user profile in admin panel under customer , and make the
status from inactive to active
Step
10:Check the
registered email id, for the username and password.
Path:http://agents.travels.com/indexpage.jsp
Step
1:enter the
username and password
Step
2:click on
signin button
Path:http://agents.travels.com/indexpage.jsp
Step 1:
click on forgot?
Link
Step
2:
enter the username
Step 3:
click on
reset
Step 4:
mail will be sent
to the registered email id.
Path:
http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select one way radio
button
Step 2:
Enter the origin
and destination and select from the list
Step 3:
Select onward
date
Step 4:
select the pax
number adult/child/infant
Step 5:
If required enter
the layover time (format: HH:MM),select Fare type, class,preferred
airline
DOMESTIC ONE WAY
FLIGHT SEARCH/BOOKING
Step 6:
In the result page,
check box on add to email under the flight
Step 6.1:
In the left side ,
there are options for selecting price (price filter), no. of stop
overs, flight timings,flight refundable,airlines, select the
required options and see the results
Step 6.2:
click on the fare
rule option below flight , to view fare rules
Hover mouse over the price to
view the fare summary
Step 6.3:
click on flight
details to view the details,
Step 6.4:
click on fare
breakup option below flight to view the detailed fare
breakup
Step 6.5:
click on email
option in result page, after check boxing add to email option for
the required flight.Fill the required details and click on send
below text option , to add charges
Step 6.6:
click on book now
button to go to booking page
Step 6.7:
fill the passenger
details, check the fare summary. Select the meal plan, seat
preference and baggage preference
Step 6.8:
checkbox the terms
and conditions option and click on book now button
Step 6.9 :
check the booking
preview
Step 6.10:
check the itinerary
generated and click on print to take a print out, click on email
option and send email, click on home page to go to
portal
---------------------------------------------------------------------------------------------------------------------
INTERNATIONAL ONE
WAY - FLIGHT SEARCH /BOOKING
Step
7: do a
international search by entering the origin and destination , date
, passengers
Step 7.1:
click on
search
Step 7.2:
check the flights
in the result page
Step 7.3:
In the left side ,
there are options for selecting price (price filter), no. of stop
overs, flight timings,flight refundable,airlines, select the
required options and see the results
Step 7.4:
click on email
option, after check boxing add to email option for the required
flight.Fill the required details and click on send below text
option , to add charges
Step 7.5:
click on
change/modify search option to change search.
Step 7.6:
click on the fare
rule option below flight , to view fare rules
Step 7.7:
Hover mouse over
the price to view the fare summary
Step 7.8:
click on flight
details to view the details,
Step 7.9:
click on book now
button to go to booking page
Step
7.10: fill
the passenger details, check the fare summary. Select the meal
plan, seat preference and baggage preference
Step 7.11:
check box the terms
and conditions option and click on book now button
Step 7.12:
check the booking
preview
Step 7.13:
check the itinerary
generated and click on print to take a print out, click on email
option and send email, click on home page to go to
portal
Path:
http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select return way radio
button
Step 2:
Enter the origin
and destination and select from the list
Step 3:
Select onward date
and return date
Step 4:
select the pax
number adult/child/infant
Step 5:
If required enter
the layover time (format: HH:MM),select Fare type, class,preferred
airline
DOMESTIC ROUND
TRIP - FLIGHT SEARCH /BOOKING
Step 6:
click on search
button
Result
page:
Step 6.1:
In the left side ,
there are options for selecting price (price filter), no. of stop
overs, flight timings,flight refundable,airlines, select the
required options and see the results
Hover mouse over the price to
view the fare summary
Step 6.2:
click on email
option, after check boxing add to email option for the required
flight.Fill the required details and click on send below text
option , to add charges
Step 6.3:
select the required
flights and view the total price
Step 6.4:
click on book now
button to go to booking page
Step 6.5:
fill the passenger
details, check the fare summary. Select the meal plan, seat
preference and baggage preference
Step 6.6:
check box the terms
and conditions option and click on book now button
Step 6.7:
check the booking
preview
Step 6.8:
check the itinerary
generated and click on print to take a print out, click on email
option and send email, click on home page to go to
portal
---------------------------------------------------------------------------------------------------------------------
INTERNATIONAL
ROUND TRIP
Step 7:
do a international
round trip search by selecting the origin and destination, dates ,
no.of passengers and click on search
RESULT
PAGE
Step 7.1:
In the left side ,
there are options for selecting price (price filter), no. of stop
overs, flight timings,flight refundable,airlines, select the
required options and see the results
Step 7.2:
click on flight
details to view the details
Step 7.3:
click on email
option, after check boxing add to email option for the required
flight.Fill the required details and click on send below text
option , to add charges
Step 7.4:
click on
modify/change search to do the required changes if
necessary.
Step 7.5:
click on book now
button to go to booking page
Step 7.6:
fill the passenger
details, check the fare summary. Select the meal plan, seat
preference and baggage preference
Step 7.7:
checkbox the terms
and conditions option and click on book now button
Step 7.8 :
check the booking
preview
Step 7.9:
check the itinerary
generated and click on print to take a print out, click on email
option and send email, click on home page to go to
portal
Path:
http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select domestic multi city
radio button
Step 2:
Enter the origin
and destination and select from the list
Step 3:
Select onward
date
Step 4:
select the pax
number adult/child/infant
Step 5:
If required select
Fare type, currency, class
Step 6:
click on
search
Result
page:
Step 6.1:
In the left side ,
there are options for selecting price (price filter), no. of stop
overs, flight timings,flight refundable,airlines, select the
required options and see the results
Hover mouse over the price to
view the fare summary
Step
6.3:click on
the fare rule option below flight , to view fare rules
Step 6.3:
click on flight
details to view the details,
Step 6.5:
select the flights
from hyderabad-chennai and chennai - bengaluru
Step 6.6:
click on book now
button to go to booking page
Step 6.7 :
fill the passenger
details, check the fare summary. Select the meal plan, seat
preference and baggage preference
Step 6.8:
check box the terms
and conditions option and click on book now button
Step 6.9:
click on book now
option
Step 6.10:
check the itinerary
generated and click on print to take a print out, click on email
option and send email, click on home page to go to
portal
Path:
http://agents.travels.com/domesticflights.jsp?lg=English
Step 1: Select GDS multi city radio
button
Step 2:
Enter the origin
and destination and select from the list
Step 3:
Select onward
date
Step 4:
select the pax
number adult/child/infant
Step 5:
If required select
currency, class
Step 6:
click on
search
Result
page:
Step 6.1:
In the left side ,
there are options for selecting price (price filter), no. of stop
overs, flight timings,flight refundable,airlines, select the
required options and see the results
Step 6.2:
click on flight
details to view the details,
Step 6.3:
click on the fare
rule option below flight , to view fare rules
Hover mouse over the price to
view the fare summary
Step 6.4:
click on class
availability, apply corporate code if required and click on the
required class
Step 6.5:
click on book now
button to go to booking page
Step 6.6:
fill the passenger
details, check the fare summary. Select the meal plan, seat
preference and baggage preference
Step 6.7:
checkbox the terms
and conditions option and click on book now button
Step 6.8:
check the booking
preview
Step 6.9:
check the itinerary
generated and click on print to take a print out, click on email
option and send email, click on home page to go to
portal
Path:
http://agents.travels.com/domesticflights.jsp?lg=English&hotels=true
Step 1: Enter the
destination
Step 2:
Enter the check in
and check out dates
Step 3:
Enter the number of
pax -- adult,child and infant
Step 4:
click on add room,
if one more room is required , fill the details
Step 5:
Click on advance
options, select star rating,sort filter,hotel name , payment
type
Step 6:
click on search
button
Result page:
Step 7:
enter the hotel
name/location and click on filter below them(if searching for a
particular hotel).
Also you can check hotel price
wise using price filter, star ratings, facilities and payment type
(using options at the left side of the page)
Step 8:
checkbox on add to
email option and click on email option
Step 9:
click on send email
option
Step
10:check box
on add to compare option and click on show compare
option
Step 11:
click on show rooms
option below the price and click on continue button beside the
room
Step 12:
select the room and
currency can be changed
Step 13:
click on book
button
Step 14:
fill the passenger
details in the booking page
Step 13:
check box on
agreement option
Step 14:
click on the link
to see the voucher
Step 15:
check the voucher
generated.click on print to take a print out, click on email option
and send email
---------------------------------------------------------------------------------------------------------------------
Path:
http://agents.travels.com/buseshome.jsp?lg=null
Step 1: Enter the origin and
destination
Step 2:
select the
date
Step 3:
check the travel
names and click on availability button
Step 3:
click on the
boarding point , select the seat and click on book now
button
Select seat and boarding
point
Step 4:
enter the passenger
details and click on book now button
Step 5:
check the itinerary
generated and click on print to take a print out, click on email
option and send email, click on home page to go to
portal
Path:
http://agents.travels.com/domesticflights_holiday.jsp?lg=English
Step 1:
Select destination
from the drop down list
Step 2:
select check in and
check out date
Step 3:
click on explore
tours
Step 4:
click on view
details button
Step 5:
click on send
enquiry button
Step 6:
fill the details in
the enquiry page and click on send enquiry button
Step 7:
Offline billing is
done
Path:http://agents.travels.com/mobilerecharge.jsp
Step 1:
click on Mobile/DTH
recharge option tab
Step 2:
click on recharge
now option
Path:
http://agents.travels.com/profile_newtemp.jsp?lg=English
Step 1:
click on Profile
tab
Step 2:
click on Profile
option in the drop down
Step 3:
check the profile
details
Path:
http://agents.travels.com/profile_newtemp.jsp?lg=English
Step 1:
click
on profile tab → click on profile option in the tab
Step 2:
enter the old
password, then enter the new password and retype it
Step 3:
click on change
password
Path:
http://agents.travels.com/profile_newtemp.jsp?lg=English
Step 1: click on emulate option in the drop
down
Step 2: select the customer from the drop
down
Step 3: click on emulate option
Path:
http://agents.travels.com/profile_newtemp.jsp?lg=English#
Step 1: click on balance option under profile
tab
Step 2: check the balance details
Precondition: Payment gateway
should be integrated
Path:http://agents.travels.com/makepaymentcc.jsp?lg=English
Step 1: click on top up your account option under the
profile tab
Step 2: select payment mode and enter
deposit amount
Step 3: click on proceed booking
Step 4: select the required bank option
Step 5: click on continue to payment button
Step 6: enter the username and password
Step 7:click on pay option
Step 8: if cancel button is clicked , then message is
shown
Step 9: click on show status button to see the
receipt
Path: http://agents.travels.com/domesticflights.jsp
Step 1: click on admin panel option under profile
tab
Step 2: view the admin panel
Step
3: click on
home to go to the front panel
Path: http://agents.travels.com/domesticflights.jsp
Step 1: click on manage cart option under accounts
tab
Path: http://agents.travels.com/domesticflights.jsp?lg=English
Step1: click on my bookings option under the accounts
tab
Step 2:
There are various
kinds of booking types available in the system
●
Flight
bookings
●
Flight
cancellation
●
Receipts
●
Bus
bookings
●
Cab
bookings
●
Mobile
Recharge
●
Train
bookings
●
Hotel
bookings
●
Packages
●
Hold
queues
●
SSR
history
●
Credit
note
●
Debit
note
●
Fund
transfers
●
Fund
reversals
Step
2.1: select
flight bookings option , from and to dates and click on get report
option
Step 2.2:
click on ticket
option under select option, to view the ticket copy
Step 2.3:
click on invoice
print option under select
Step 2.4:
click on cancel
request option under select option
Step 2.5:
click on
reschedule option under select option
Step 2.6:
select the
passenger, for whom reschedule is needed, and add
remarks
Step 3:
select hold queues
option and from and to dates , click on get report
Step 3.1:
click on ticket
option to view the ticket copy
Step 4:
select credit note
option in the drop down and from and to dates, click on get
report
Path:
http://agents.travels.com/domesticflights.jsp?lg=English
Step 1:
click on pax
calendar option , under accounts tab
Step 2:
select the type of
booking from the drop down, month and year , click on fetch
calendar
Step 3:
click on the
passenger name, to view the ticket copy
Step 3.1:
click on add mark
up option to add markup
Step 3.2:
click on home
option to go to home page
Step 3.3:
click on email and
enter email id
Step 3.4:
click on print
option to print the ticket copy
Path:
http://agents.travels.com/domesticflights.jsp?lg=English
Step
1:Click on
ledger option , under accounts tab
Step 2:
select from
and to dates , click on get ledger
Step 3:
click on excel
format button, download the excel sheet and open it
Path:http://agents.travels.com/clientflightcommissions.jsp?groupid=2&groupname=Subagent%2095&lg=English
Step 1:
click on view
commissions , under accounts tab
Path:http://agents.travels.com/makepayment.jsp?lg=English
Step1:
click on make
payment option, under accounts tab
Step 2:
Fill the details :
payment mode, deposit amount, deposit date, remarks,cheque number,
upload cheque copy, bank, deposited branch and our branch
accounts.
Step 3:
click on submit
button
Path:http://agents.travels.com/salesreports.jsp?lg=English
Step 1:
click on reports
option, under accounts tab
Step 2:
select report type
(flight sale / flight cancellation / hotel sale / segment report),
from and to date
Step 3:
click on get
report
Step 4:
open the excel
sheet to see the report
Path:
http://agents.travels.com/domesticflights.jsp?lg=English
Step 1:
click on add staff
option,under accounts tab
Step 2:
fill the staff
details and click on send details
Path:http://agents.travels.com/viewallstaff.jsp?lg=English
Step 1:
click on view all
staff option under the my accounts tab
Step 2:
view the
staff details
Path: http://agents.travels.com/flightmarkup.jsp?lg=English
Step 1: click on agent markup option under the accounts
tab
Step 2: click on add agent mark up option
Step 3:
fill the details
and click on add markup
Step 4:
click on view mark
up
Path:
http://agents.travels.com/agentqueues.jsp?lg=English
Step 1:
click on hold
queues option under my accounts tab
Step 2:
click on one of the
options eg: cancellation queues to view the request
Booking queues / cancellation
queues / Reschedule queues / Pending payment queues
Step 3:
Click on refund
receipt , to refund the cancellation request.
Path:http://agents.travels.com/agentsupport.jsp?lg=English
Step 1:
click on support
request
Step 2:
fill the details,
in the group request page
Step 3:
click on group
booking request
Step 4:
click on credit
request
Step 5:
fill the details
and click on credit request
Step 6:
click on OK button
in the pop up
Step 7:
click on support
request tab
Step 8:
click on OK button
in the pop up message.