USER MANUAL

PART 1 / FRONT PANEL / B2B PORTAL

Version-1.0

 

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                                                                                     SHRAVANI JOSHI

                                                           Quality Analyst

                                                             Iween Software Solutions Pvt.Limited, Bangalore

 

 

 

 

 

 

 

 

 

 

 

Front Panel / User Manual / template 12

Index:

Contents

 

1.What does Iween’s Nextra B2B  portal front panel consists of ?. 4

2.How can agent register in to the portal?. 4

3.How to Log into the system?. 8

4.How to reset password?. 8

5.How to do one way flight search (Domestic,International) and book a flight?. 9

5.1 How to do a Round trip flight search(Domestic/International) and book a flight?. 20

5.2 How to do Domestic multi city flight search and book a flight?. 28

5.3 How to do GDS multi city flight search and book a flight?. 32

6.How to search and book a Hotel?. 37

7.How to search for a Bus and do a booking?. 42

8.How to search for a Holiday package?. 44

8.1 How to do mobile/dth recharge ?. 46

9.How to view Profile details?. 47

9.1 How to change password from profile details page?. 48

9.2 How to emulate a customer?. 48

9.3 How to check the balance?. 49

9.4 How to top up(add money)the account ?. 50

9.5 How to go to admin panel?. 52

10.How to Manage cart?. 53

10.1 How to see my booking list (View Ticket copy,Invoice, raise cancel request, reschedule request)?  53

10.2 How to view the pax calendar ?. 58

10.3 How to view the ledger?. 59

10.4 How to view commissions from front panel ?. 61

10.5 How to do make payment ?. 61

10.6 How to view the reports?. 63

10.7 How to add staff ?. 64

10.8 How to view staff ?. 64

10.9 How to add agent mark up ?. 65

10.10 How to check hold queues ?. 67

11.How to raise a support/group request?. 68

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

1.What does Iween’s Nextra B2B  portal front panel consists of ?

 

Nextra B2B with its cutting edge technology empowers travel agencies or travel companies for selling travel products online. It is a complete end to end online travel technology solution for travel agencies across geographies.

 

Product features - Front Panel:

 

    Flight search

    Hotel search

    Bus search

    Holiday search

    Manage accounts

    View profile

    Manage support requests

    Sign out of the system

 

2.How can agent register in to the portal?

Path: http://agents.travels.com/indexpage.jsp

Step 1: Click on Register  button , below the login credentials

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Step 2: Fill the Personal details and company details

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Step 3: Check box the terms and condition

Step 4: Click on submit button

Step 5: click on the Ok button in the pop up message

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Step 6:click on the ok button for the email sent pop up message

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Step 6.1: Check the mail in the registered email id

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Step 7: login with admin/agency staff credentials, profile tab click admin panel, under user tab , there will be pending request, click on that

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Step 8: click on the process button

Step 9: click on the register button.

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Step 9.1 : Go to the user profile in admin panel under customer , and make the status from inactive to active

Step 10:Check the registered email id, for the username and password.

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3.How to Log into the system?

Path:http://agents.travels.com/indexpage.jsp

Step 1:enter the username and  password

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Step 2:click on signin button

 

4.How to reset password?

Path:http://agents.travels.com/indexpage.jsp

Step 1: click on forgot? Link

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Step 2:  enter the username

Step 3: click on reset

Step 4: mail will be sent to the registered email id.

 

5.How to do one way flight search (Domestic,International) and book a flight?

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step 1: Select one way radio button

Step 2: Enter the origin and destination and select from the list

Step 3: Select onward date

Step 4: select the pax number adult/child/infant

Step 5: If required enter the layover time (format: HH:MM),select Fare type, class,preferred airline

DOMESTIC ONE WAY FLIGHT SEARCH/BOOKING

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Step 6: In the result page, check box on add to email under the flight

 

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Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results

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Step 6.2: click on the fare rule option below flight , to view fare rules

Hover mouse over the price to view the fare summary

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Step 6.3: click on flight details to view the details,

 

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Step 6.4: click on fare breakup option below flight to view the detailed fare breakup

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Step 6.5: click on email option in result page, after check boxing add to email option for the required flight.Fill the required details and click on send below text option , to add chargesimageimage

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Step 6.6: click on book now button to go to booking page image

Step 6.7: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference

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Step 6.8: checkbox the terms and conditions option and click on book now button

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Step 6.9 : check the booking preview

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Step 6.10: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal

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INTERNATIONAL ONE WAY - FLIGHT SEARCH /BOOKING

Step 7: do a international search by entering the origin and destination , date , passengers

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Step 7.1: click on search

Step 7.2: check the flights in the result page

Step 7.3: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results

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Step 7.4: click on email option, after check boxing add to email option for the required flight.Fill the required details and click on send below text option , to add charges

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Step 7.5: click on change/modify search option to change search.

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Step 7.6: click on the fare rule option below flight , to view fare rules

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Step 7.7: Hover mouse over the price to view the fare summary

 

Step 7.8: click on flight details to view the details,

 

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Step 7.9: click on book now button to go to booking page

 

Step 7.10: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference

 

 

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Step 7.11: check box the terms and conditions option and click on book now button

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Step 7.12: check the booking preview

 

Step 7.13: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal

 

 

 

5.1 How to do a Round trip flight search(Domestic/International) and book a flight?

 

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step 1: Select return way radio button

Step 2: Enter the origin and destination and select from the list

Step 3: Select onward date and return date

Step 4: select the pax number adult/child/infant

Step 5: If required enter the layover time (format: HH:MM),select Fare type, class,preferred airline

DOMESTIC ROUND TRIP - FLIGHT SEARCH /BOOKING

Step 6: click on search button

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Result page:

 

Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results

 

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Hover mouse over the price to view the fare summary

 

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Step 6.2: click on email option, after check boxing add to email option for the required flight.Fill the required details and click on send below text option , to add charges

 

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Step 6.3: select the required flights and view the total price

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Step 6.4: click on book now button to go to booking page

 

Step 6.5: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference

 

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Step 6.6: check box the terms and conditions option and click on book now button

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Step 6.7: check the booking preview

Step 6.8: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal

 

 

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INTERNATIONAL ROUND TRIP

Step 7: do a international round trip search by selecting the origin and destination, dates , no.of passengers and click on search

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RESULT PAGE

 

Step 7.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results

Step 7.2: click on flight details to view the details

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Step 7.3: click on email option, after check boxing add to email option for the required flight.Fill the required details and click on send below text option , to add charges

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Step 7.4: click on modify/change search to do the required changes if necessary.

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Step 7.5: click on book now button to go to booking page

 

Step 7.6: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference

 

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Step 7.7: checkbox the terms and conditions option and click on book now button

Step 7.8 : check the booking preview

 

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Step 7.9: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal

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5.2 How to do Domestic multi city flight search and book a flight?

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step 1: Select domestic multi city radio button

Step 2: Enter the origin and destination and select from the list

Step 3: Select onward date

Step 4: select the pax number adult/child/infant

Step 5: If required select Fare type, currency, class

 

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Step 6: click on search

Result page:

Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results

Hover mouse over the price to view the fare summary

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Step 6.3:click on the fare rule option below flight , to view fare rules

 

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Step 6.3: click on flight details to view the details,

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Step 6.5: select the flights from hyderabad-chennai and chennai - bengaluru

 

Step 6.6: click on book now button to go to booking page

 

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Step 6.7 : fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference

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Step 6.8: check box the terms and conditions option and click on book now button

 

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Step 6.9: click on book now option

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Step 6.10: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal

 

5.3 How to do GDS multi city flight search and book a flight?

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step 1: Select GDS multi city radio button

Step 2: Enter the origin and destination and select from the list

Step 3: Select onward date

Step 4: select the pax number adult/child/infant

Step 5: If required select currency, class

 

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Step 6: click on search

Result page:

Step 6.1: In the left side , there are options for selecting price (price filter), no. of stop overs, flight timings,flight refundable,airlines, select the required options and see the results

 

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Step 6.2: click on flight details to view the details,

 

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Step 6.3: click on the fare rule option below flight , to view fare rules

Hover mouse over the price to view the fare summary

 

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Step 6.4: click on class availability, apply corporate code if required and click on the required class

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Step 6.5: click on book now button to go to booking page

 

Step 6.6: fill the passenger details, check the fare summary. Select the meal plan, seat preference and baggage preference

 

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Step 6.7: checkbox the terms and conditions option and click on book now button

Step 6.8: check the booking preview

 

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Step 6.9: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal

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6.How to search and book a Hotel?

 

Path: http://agents.travels.com/domesticflights.jsp?lg=English&hotels=true

Step 1: Enter the destination

Step 2: Enter the check in and check out dates

Step 3: Enter the number of pax -- adult,child and infant

 

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Step 4: click on add room, if one more room is required , fill the details

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Step 5: Click on advance options, select star rating,sort filter,hotel name , payment type

 

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Step 6: click on search button

Result page:

Step 7: enter the hotel name/location and click on filter below them(if searching for a particular hotel).

Also you can check hotel price wise using price filter, star ratings, facilities and payment type (using options at the left side of the page)

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Step 8: checkbox on add to email option and click on email option

 

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Step 9: click on send email option

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Step 10:check box on add to compare option and click on show compare option

 

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Step 11: click on show rooms option below the price and click on continue button beside the room

 

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Step 12: select the room and currency can be changed

Step 13: click on book button

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Step 14: fill the passenger details in the booking page

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Step 13: check box on agreement option

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Step 14: click on the link to see the voucher

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Step 15: check the voucher generated.click on print to take a print out, click on email option and send email

 

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7.How to search for a Bus and do a booking?

 

Path: http://agents.travels.com/buseshome.jsp?lg=null

Step 1: Enter the origin and destination

Step 2: select the date

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Step 3: check the travel names and click on availability button

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Step 3: click on the boarding point , select the seat and click on book now button

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Select seat and boarding point

 

 

 

Step 4: enter the passenger details and click on book now button

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Step 5: check the itinerary generated and click on print to take a print out, click on email option and send email, click on home page to go to portal

 

 

8.How to search for a Holiday package?

Path: http://agents.travels.com/domesticflights_holiday.jsp?lg=English

Step 1: Select destination from the drop down list

Step 2: select check in and check out date

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Step 3: click on explore tours

Step 4: click on view details button

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Step 5: click on send enquiry button

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Step 6: fill the details in the enquiry page and click on send enquiry button

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Step 7: Offline billing is done

8.1 How to do mobile/dth recharge ?

Path:http://agents.travels.com/mobilerecharge.jsp

Step 1: click on Mobile/DTH recharge option tab

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Step 2: click on recharge now option

 

9.How to view Profile details?

Path:  http://agents.travels.com/profile_newtemp.jsp?lg=English

Step 1: click on Profile tab

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Step 2: click on Profile option in the drop down

 

 

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Step 3: check the profile details

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9.1 How to change password from profile details page?

Path: http://agents.travels.com/profile_newtemp.jsp?lg=English

Step 1: click on profile tab → click on profile option in the tab

Step 2: enter the old password, then enter the new password and retype it

Step 3: click on change password

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9.2 How to emulate a customer?

Path: http://agents.travels.com/profile_newtemp.jsp?lg=English

Step 1: click on emulate option in the drop down

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Step 2: select the customer from the drop down

Step 3: click on emulate option

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9.3 How to check the balance?

Path: http://agents.travels.com/profile_newtemp.jsp?lg=English#

Step 1: click on balance option under profile tab

 

 

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 Step 2: check the balance details

 

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9.4 How to top up(add money)the account ?

Precondition: Payment gateway should be integrated

Path:http://agents.travels.com/makepaymentcc.jsp?lg=English

Step 1: click on top up your account option under the profile tab

Step 2: select payment mode and enter deposit amount

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Step 3: click on proceed booking

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Step 4: select the required bank option

Step 5: click on continue to payment button

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Step 6: enter the username and password

Step 7:click on pay option

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Step 8: if cancel button is clicked , then message is shown

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Step 9: click on show status button to see the receipt

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9.5 How to go to admin panel?

Path: http://agents.travels.com/domesticflights.jsp

Step 1: click on admin panel option under profile tab

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Step 2: view the admin panel

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Step 3: click on home to go to the front panel

 

10.How to Manage cart?

Path: http://agents.travels.com/domesticflights.jsp

Step 1: click on manage cart option under accounts tab

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10.1 How to see my booking list (View Ticket copy,Invoice, raise cancel request, reschedule request)?

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step1: click on my bookings option under the accounts tab

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Step 2: There are various kinds of booking types available in the system

     Flight bookings

     Flight cancellation

     Receipts

     Bus bookings

     Cab bookings

     Mobile Recharge

     Train bookings

     Hotel bookings

     Packages

     Hold queues

     SSR history

     Credit note

     Debit note

     Fund transfers

     Fund reversals

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Step 2.1: select flight bookings option , from and to dates and click on get report option

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Step 2.2: click on ticket option under select option, to view the ticket copy

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Step 2.3: click on invoice print option under select

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Step 2.4: click on cancel request option under select option

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Step 2.5:  click on reschedule option under select option

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Step 2.6: select the passenger, for whom reschedule is needed, and add remarks

 

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Step 3: select hold queues option and from and to dates , click on get report

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Step 3.1: click on ticket option to view the ticket copy

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Step 4: select credit note option in the drop down and from and to dates, click on get report

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10.2 How to view the pax calendar ?

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step 1: click on pax calendar option , under accounts tab

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Step 2: select the type of booking from the drop down, month and year , click on fetch calendar

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Step 3: click on the passenger name, to view the ticket copy

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Step 3.1: click on add mark up option to add markup

Step 3.2: click on home option to go to home page

Step 3.3: click on email and enter email id

Step 3.4: click on print option to print the ticket copy

10.3 How to view the ledger?

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step 1:Click on ledger option , under accounts tab

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Step 2:  select from and to dates , click on get ledger

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Step 3: click on excel format button, download the excel sheet and open it

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10.4 How to view commissions from front panel ?

Path:http://agents.travels.com/clientflightcommissions.jsp?groupid=2&groupname=Subagent%2095&lg=English

Step 1: click on view commissions , under accounts tab

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10.5 How to do make payment ?

Path:http://agents.travels.com/makepayment.jsp?lg=English

Step1: click on make payment option, under accounts tab

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Step 2: Fill the details : payment mode, deposit amount, deposit date, remarks,cheque number, upload cheque copy, bank, deposited branch and our branch accounts.

Step 3: click on submit button

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10.6 How to view the reports?

Path:http://agents.travels.com/salesreports.jsp?lg=English

Step 1: click on reports option, under accounts tab

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Step 2: select report type (flight sale / flight cancellation / hotel sale / segment report), from and to date

Step 3: click on get report

 

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Step 4: open the excel sheet to see the report

 

 

 

 

 

 

 

 

 

10.7 How to add staff ?

Path: http://agents.travels.com/domesticflights.jsp?lg=English

Step 1: click on add staff option,under accounts tab

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Step 2: fill the staff details and click on send details

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10.8 How to view staff ?

Path:http://agents.travels.com/viewallstaff.jsp?lg=English

Step 1: click on view all staff option under the my accounts tab

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Step 2:  view the staff details

 

10.9 How to add agent mark up ?

 

Path: http://agents.travels.com/flightmarkup.jsp?lg=English

Step 1: click on agent markup option under the accounts tab

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Step 2: click on add agent mark up option

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Step 3: fill the details and click on add markup

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Step 4: click on view mark up

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10.10 How to check hold queues ?

 

Path:  http://agents.travels.com/agentqueues.jsp?lg=English

Step 1: click on hold queues option under my accounts tab

 

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Step 2: click on one of the options eg: cancellation queues to view the request

Booking queues / cancellation queues / Reschedule queues / Pending payment queues

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Step 3: Click on refund receipt , to refund the cancellation request.

 

 

11.How to raise a support/group request?

Path:http://agents.travels.com/agentsupport.jsp?lg=English

Step 1: click on support request

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Step 2: fill the details, in the group request page

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Step 3: click on group booking request

Step 4: click on credit request

Step 5: fill the details and click on credit request

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Step 6: click on OK button in the pop up

Step 7: click on support request tab

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Step 8: click on OK button in the pop up message.